Frequently Asked Questions


Hotel Accommodations

What is the name of the hotel/location?

Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
6000 Blvd. Río Mar, Rio Grande, Puerto Rico 00745

What type of room will we have?

Deluxe room (King or Queen/Queen). Views will vary based upon qualification level.

Will I be required to present a credit card at hotel check-in?

Yes. A credit card will be required upon check-in at the hotel for any incidental charges you may incur during your stay.

Can I pre or post-extend my stay?

If you are interested in extending your stay at the Wyndham Grand Resort, after the program please indicate your desired travel dates on your registration form.

Based on hotel availability at time of request, extensions are available three (3) nights after the event. Room charges will vary based upon qualification level and room type. Rates are for room and tax and resort fee only. Note: The maximum number of people in each room is 2 adults and 2 kids.

How do I change my hotel request dates?

To modify your registration, please email

What number do I call to make dining reservations? 

To make reservations in advance, please call 787-888-6000, extension 5220.  

Are there things to do for kids at the resort?

Yes! There are a multitude of family friendly activities available. 

How do we get around the resort property?

Generally, most activities are located in the main hotel area.  The hotel provides complimentary shuttle service to go to the clubhouse, golf, tennis and Iguana's restaurant.

General Information

Where is Puerto Rico?

Puerto Rico is located on the continent of North America, between the Caribbean Sea and the North Atlantic Ocean. It's east of the Dominican Republic and west of the Virgin Islands.

What are the dates of the trip?

February 26 - March 1 , 2023 ( 4 days – Horizon Level)

February 25 - March 1, 2023 ( 5 days - Grand Experience Level)

February 24 - March 1, 2023 ( 6 days – CEO Circle Level)

What is the qualification period?

November 2, 2021 - November 1, 2022

Who do I contact for questions regarding the trip?

Lori Socki, (815) 338-9668, select option#2

Can I bring my spouse?

Yes, you are welcome to bring one spouse/guest.

Can I bring my children?

Yes, you may bring children. Children are welcome at your own expense.

The maximum number of people in each room is 2 adults and 2 kids;  there is no additional charge for up to 4 guests per room.

What expenses will KSKJ Life cover?

KSKJ Life will cover the following costs for you and your (one) guest:

  • Airfare
  • Hotel accommodations at the Wyndham Grand, Puerto Rico
  • Daily Resort Fee which includes high-speed wireless internet connectivity, unlimited use of Health Club, internal hotel shuttle, daily newspaper delivery upon request, in-room coffee & tea, Bottled water, unlimited local and domestic telephone calls, and beach towels and chairs.
  • Round-trip group ground transportation between the airport and the hotel on your scheduled arrival and departure dates.
  • All gratuities for transportation, luggage, and maid services
  • All inclusive food and non-alcoholic beverages.

Hotel incidentals such as entertainment or other personal expenses will be your responsibility.

What activities does the resort have?

The resort has a spa, pool, beach volleyball, golf, tennis, giant chess, ping pong and a casino. 

If you would like assistance in arranging an activity for you and your guest, please contact the tour/transportation desk directly  at 787-657-1510

What is the last day to register?

Please complete your online registration by December 15, 2022.

What are the normal Puerto Rico temperatures in February/March?

The daily average temperature is around 84°F (high) to 73°F (low), with 75% humidity and water temperature of 78°F during the month of March.

We recommend you bring light clothing for the daytime and a light windbreaker/sweater or sports jacket for breezy evenings and indoor air-conditioning.

What is the time zone in Puerto Rico?

Puerto Rico is in the Atlantic Standard Time zone (AST).

Are there Ubers in Puerto Rico?

Currently, the main rideshare on the island is Uber.

Do I need to claim the value of this trip as income on my tax return?

Agents will receive a 1099 for the airfare of their guests.

If I cannot attend, can I send another agent/broker from our office to attend in my place?

The trip is not transferable.

What is the dress code?

While at the resort, we want you to be comfortable at all times. We recommend the suggested attire for the following occasions:

Business meeting (Monday, February 27th) - Resort casual (no swimwear)

Evening events - Smart casual (includes slacks and collared shirts for men, resort wear for women).

Activities - Attire will depend on the activity, but comfortable, appropriate attire is suggested. (ie. certain excursions require close-toed shoes such as sneakers).

What should I do if there is a medical issue during the KSKJ Life Incentive Trip?

Please call the hotel security by dialing extension 6627 directly and let them know you have a medical emergency.  All security staff has first aid and CPR certification. 

In case of emergency, the nearest hospitals are Hima San Pablo and Caribbean Medical Hospital, both are less than 25 minutes from hotel.


Will transportation be provided?

KSKJ Life will provide coach round-trip air transportation to and from San Juan Airport  (SJU) . Within three to five business days after you submit your online registration, you will be emailed a proposed itinerary from our travel partner reallygreatmeetings. Please review the itinerary and respond to reallygreatmeetings within three business days. Your flights cannot be ticketed before you confirm them, and availability could change. If you have any special requirements or needs for travel, please discuss these with Lori Socki at reallygreatmeetings in advance. Lori can be contacted via email at or via phone at 815-338-9668, select option #2.

Ground transportation will be provided from San Juan Airport to Wyndham Grand Resort upon arrival and again upon departure*.

*CEO Circle Level (6 days): Transportation provided upon arrival on Friday, February 24th and upon departure on Wednesday, March 1st.

*Grand Level (5 days):  Transportation provided upon arrival on Saturday, February 25th and upon departure on Wednesday, March 1st.

*Horizon Level (4 days): Transportation provided upon arrival on Sunday, February 26th and upon departure on Wednesday, March 1st.

How much are taxis or Ubers in Puerto Rico?

Taxis are $2.00 per mile one way plus gas surcharge, tolls etc.  Uber pricing is based upon demand, and may be unavailable during peak demand times and limited locations. 

Is there public transportation or a shuttle from the resort to downtown San Juan?

Taxi drivers can easily be reached through the bell desk at the porte cochere.

General Program

Are there any meetings I have to attend?

Yes, there will be a breakfast meeting for agents on Monday, February 27th at 8am. Agenda and further details will be posted on the main registration page as soon as it is finalized.