Frequently Asked Questions
WHO CAN ATTEND
Who can I bring as my guest?
Who can I bring as my guest?
You can bring anyone you would like. NCL does not allow guests under six (6) months of age on the day of boarding or pregnant guests who have entered the 24th week of pregnancy when the cruise ends.
Can I bring my infant?
Can I bring my infant?
NCL does have age restrictions for children attending.
Infants must be at least six (6) months of age on the day of boarding.
What do I need to know to travel with my minor child or young adult?
What do I need to know to travel with my minor child or young adult?
Travelling with Minors and Young Adults:
Norwegian Cruise Line's policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom (or a connecting/adjoining stateroom) by a guest 21 years of age or older at the time of boarding.
- Minors – an individual under the age of 18 on the day of embarkation/boarding.
- Young Adult– an individual between the ages of 18 and 20.
Note: Two people under the age of 21, but at least 18 years of age, may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding. Members of the United States or Canadian military who are under the age of 21 but at least 18 years of age, with a verified ID.me account, can book a reservation and sail without an accompanying guest 21 years of age or older in the same stateroom.
Travelling with Minors Unaccompanied by Parent or Legal Guardian*:
For passengers under the age of 18 travelling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied. Both living parents/legal guardians must sign and complete this form and attach a copy of his/her driver's license or other government issued identification. Minors of the same parent(s)/legal guardian(s) may be listed on the same form:
- 1) Download and Complete the Parental Consent Release form (PDF)
Adoptive parents, legal guardians or persons separated or divorced are advised to keep legal and other relevant documents available in order to clarify custody rights.
- 2) Copy of both parents/legal guardians Driver's Licence or other Government Issued ID
I'm pregnant. Can I still attend?
I'm pregnant. Can I still attend?
Norwegian welcomes pregnant guests on board, provided they have not entered the 24th week of pregnancy when the cruise ends. Should you be 24 weeks, you will not be permitted to sail and will be denied boarding.
How old do I have to be to stay in the stateroom alone?
How old do I have to be to stay in the stateroom alone?
Norwegian Cruise Line's policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom (or a connecting/adjoining stateroom) by a guest 21 years of age or older at the time of boarding.
- Minors – an individual under the age of 18 on the day of embarkation/boarding.
- Young Adult– an individual between the ages of 18 and 20.
Note: Two people under the age of 21, but at least 18 years of age, may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.
Members of the United States or Canadian military who are under the age of 21 but at least 18 years of age, with a verified ID.me account, can book a reservation and sail without an accompanying guest 21 years of age or older in the same stateroom.
TRAVEL DOCUMENTS
What travel documents do I need as a U.S. Citizen?
What travel documents do I need as a U.S. Citizen?
At time of booking, you acknowledge that the laws that regulate the necessary travel documentation are subject to change and that it is your responsibility to be aware of what is required for travel. To review current travel document requirements, please review NCL's Cruise Travel Document information.
Carefully read the documentation that each guest must present at the pier prior to boarding. Travel to some destinations may require special visas and travel authorizations before the cruise.
If travelling internationally, the countries you are flying to and/ or connecting through may have different visa or travel requirements, while we attempt to provide you with most up to date information below, we encourage you to visit the government and airport websites of every country you will be travelling to throughout your journey to familiarize yourself with their requirements.
Please note it is your responsibility to ensure you meet the visa and travel requirements of each country you are sailing, flying to and/or connecting through.
Please visit Norwegian Cruise Line global visa support centre for additional visa requirements for your cruise by clicking here.
U.S. Citizens
For Cruises Leaving From a U.S. Port to the Caribbean, Bahamas & Florida, Bermuda, Alaska, Mexican Riviera, Canada & New England, Pacific Coastal
On cruises that begin and end in the same US port and do not sail through the Panama Canal or to any South American ports, you are required to carry one of the below documents:
A Valid Passport
OR
Proof of Citizenship (see below) AND Government-issued photo ID
(Baptismal paper, hospital certificates of birth, and Puerto Rico birth certificates issued prior to 7/1/10 are not acceptable.)
- State certified U.S. birth certificate
- Original certificate of U.S. naturalization
- Original certificate of U.S. citizenship
- U.S. Consular report of your birth abroad
- Enhanced Driver's Licence (enhanced driver's licences are only issued in Michigan, Minnesota, New York, Vermont and Washington)
- A valid passport card
Photocopies or pictures of documents will not be accepted.
*A U.S. citizen under the age of 16 does not require a government-issued photo ID.
What travel documents do I need as a non-U.S. Citizen?
What travel documents do I need as a non-U.S. Citizen?
All Non-U.S. Citizen Guests Must Carry A Valid Passport, (Not Expiring within (6) Months of Return Of Your Cruise).
In addition, a tourist visa may be required for entry into certain countries/ports of call. To confirm the specific documents required, please be sure to check with the proper authorities (such as your local immigration office) for each port that you are entering. You can also contact VisaCentral to answer your questions.
U.S. Alien Resident Card (ARC) Holders
U.S. Alien Residents holding an Alien Resident Card (ARC), also known as a "Green Card" must be in possession of the ARC in order to sail. U.S. Alien Residents who do not have their ARC, as well as a valid passport from their country of citizenship, with them at check-in will be denied boarding. In some instances, ARC holders may still be required to have travel permits and/or visas to enter countries Norwegian Cruise Line visits in these destinations.
Canadian Residency Permit (CRP) holders
Canadian Residency Permit (CRP) holders who are NOT in possession of their permanent resident papers or a valid Temporary Resident Visa will be denied boarding if the ship visits any Canadian port during the cruise. In addition, the Canadian resident can be refused re-entry into Canada without their proper resident documentation.
Important Information for Chinese Citizens Cruising in the United States
Effective November 29, 2016, all Chinese passport holders that have a 10 year B1/B2 non-immigrant visa are now required to fill out an Electronic Visa Update System (EVUS) enrollment in order to enter the United States. All Chinese guests with a 10 year B1/B2 visa must complete their EVUS enrollment prior to arriving to the pier. Proof of EVUS enrollment must be shown at check-in and is required to board the ship. This applies to all U.S. ports. For more information, please visit www.evus.gov.
Do I really need my passport?
Do I really need my passport?
Norwegian Cruise Line strongly recommends all guests to obtain a passport for their cruise vacation for the following reasons:
- If you miss the ship at its scheduled U.S. departure port and need to travel outside the U.S. to meet the ship, a passport would be required to travel internationally by air.
- If you unexpectedly need to depart the ship from a foreign port prior to the end of sailing, a passport would be required to travel internationally by air.
- International ports of call can change their travel requirements at their own discretion and may unexpectedly require all guests to have a valid passport to go ashore.
If you need to obtain a passport quickly, please contact VisaCentral at 844-834-5702 and reference account 75006 for discounted VisaCentral service fees. VisaCentral can obtain a passport in as little as 48 hours.
BEFORE YOU ARRIVE
When do I arrive at the terminal?
When do I arrive at the terminal?
Guests can select their arrival time during online check-in. For guests who have not completed online check-in, we recommend arriving to the cruise terminal after 12 pm, and at least two hours prior to the scheduled departure time of 4pm.
How much luggage can I bring? What about luggage tags?
How much luggage can I bring? What about luggage tags?
Bag Allowances
Each guest is allowed two pieces of checked luggage with a 50-pound maximum each, same as airlines. Luggage should be clearly labelled with your name, address and contact number.
Bring an Additional Small Bag
It may take a few hours after embarkation for your luggage to be delivered to your stateroom. Likewise, suitcases are collected on the last night of your cruise. To avoid any complications, be sure to bring a small bag such as a backpack for carrying any necessary medication, valuables, important documents and need-to-have items.
Luggage Tags
You may find and print your luggage tags on the last page of your eDocs when you check in. For your convenience, we recommend that your luggage tags be placed on your bags prior to arrival at the port.
What can't I bring onboard?
What can't I bring onboard?
For a full list of items that are prohibited onboard, please CLICK HERE
Guests are not allowed to bring on board alcoholic beverages (except for wine & champagne which is subject to a corkage fee), firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals.
Corkage Fee is not applicable to guest with beverage package.
Is there a dress code?
Is there a dress code?
When it comes to what to wear, you can go resort casual or get decked-out and look your best - it’s your call. That’s the freedom of Freestyle Cruising. We even have special “Dress-Up or Not Night.” It’s the perfect opportunity to get your portrait taken with your family, that special someone or even with the ship’s Captain.
Cruise Casual: the Freedom of Freestyle Cruising
Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required.
Be sure to pack a sweater — the air conditioning can be chilly. Kids 12 and under are welcome to wear shorts in all our restaurants.
Please Note: We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants.
All Decked-out: Smart Casual
Dress smart casual in our more upscale specialty restaurants. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it's jeans or slacks with a collared shirt and closed-toed shoes. Kids 12 and under are welcome to wear shorts in all our restaurants.
Ready for Adventure: Shore Excursions
Think about the shore excursions you'll be taking and pack accordingly, including comfy walking shoes. For kids and adults it's good to pack a pair of closed-toed shoes. You can check within the specific shore excursion for more information.
Special Events: Theme Nights and Parties
Our newest event, Norwegian's Night Out, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment. You may also want to pack an all-white ensemble for our iconic White Hot Party.
Carry-On Bag
Guests should bring a spare overnight bag because all suitcases are collected the night before we return to homeport.
Travel Tips:
- Luggage that is being hand-carried must be able to fit thru the x-ray machines, similar to airplanes if larger than that it must be checked. (Approximately 24” tall and 18” wide)
- We recommend that guests hand-carry medication, jewelry, breakables, or other valuables, an extra set of clothes for the first evening on board, and important documents (I.e Passports and Travel Documents)
Will I need an electrical converter?
Will I need an electrical converter?
The current on board is 110 volts & 220V AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter.
Can I bring water, soda or alcohol on board?
Can I bring water, soda or alcohol on board?
Guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soda and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call.
What if I purchase a beverage in a port of call?
Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.
If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.
If I need to bring water or milk onboard for a medical reason or infant, what’s the process?
Guests who have special needs, medical requirements, or families with infants who require water for formula or milk, should contact the access desk at accessdesk@ncl.comopens in a new tab to verify if an exception can be made for their beverage and to obtain pre-approval to provide to security at embarkation.
Can I still bring wine on board?
Yes, guests may bring sealed bottles of wine on board for personal consumption. They will be checked prior to embarkation and a corkage fee applied at that time of $15.00 USD for a 750 ml Bottle or $30.00 USD for a 1,500 ml Magnum bottle. Box wines are not allowed on board.
Guests who purchase a beverage package, or who have a beverage package as part of the Free at Sea™ promotion, will not be charged a corkage fee.
ONCE ONBOARD
Is there a doctor on board?
Is there a doctor on board?
A physician and nurse are on each ship to provide medical care and services at customary charges. Commonly used medications are kept on board and may be prescribed by the ship's doctor.
Please note that NCL is equipped to provide only basic medical care; NCL cannot offer care for conditions requiring specialized expertise or equipment. Passengers with such conditions, or in the event of an emergency situation, may be evacuated at their expense.
What are commonly used cruise terms I should know?
What are commonly used cruise terms I should know?
A few of the commonly used terms to get you ready to set sail.
- Aft - the back or near the back of the ship
- Atrium - the central court (or center area) of a cruise ship, usually rising through more than one story of the ship's interior
- Berth - a built-in bed or bunk, as in a ship's cabin or stateroom
- Bow - the very front of the ship
- Bridge - the navigational control center
- Cabin or Stateroom Steward - a person whose work is to take care of the guests aboard a ship.
- Captain - the person in command of a ship
- Courtyard area - another Norwegian exclusive that offers privacy and luxury for our Suites and Villas guests. You will enjoy a private pool, hot tub, sundeck with Balinese lounges, a fitness area and aboard Norwegian Epic, two private restaurants and a bar.
- Deck Plan - an overhead diagram of the cabins and the public rooms
- Disembark - to unload (passengers or goods) from a ship
- Dock - where your ship 'parks' when in port
- Forward - faces the front of the boat
- Gangway - allows you access on and off the ship
- Knot - a nautical mile (see Nautical below)
- Leeward - the side of the ship that is out of or away from the wind
- Midship - the middle of the ship
- Muster - to come together or assemble aboard ship for inspection or roll call
- Muster Station - a specific location on ship to gather, based on stateroom assignment
- Nautical - of or having to do with sailors, ships, or navigation. A unit of speed of one nautical mile (6,076.12 feet or 1,852 meters) an hour: abbrev. kn or kt [to average a speed of 10 knots]
- Pier - a structure built out over the water and supported by pillars or piles: used as a landing place.
- Port - the left-hand side of a ship as one faces forward: opposed to starboard. Port - so named because the side toward the port (dock), since the steering oar (see starboard) prevented docking to the right.
- Port of Call - regular stopover(s) on a cruise itinerary.
- Purser - a ship's officer in charge of accounts, freight, tickets, etc., esp. on a passenger vessel. Important to you - a Purser takes responsibility for all money, transactions.
- Port - the left hand side of the ship while facing forward (bow). Easy to remember since "port" and "left" each have four letters.
- Ship - You always cruise on a "ship," never a "boat"
- Starboard - the right side of the ship while facing forward (bow).
- Stateroom - your cabin or berth
- Stern - the very back of the ship
- Tender - a boat for carrying passengers to or from a ship close to shore.
- Windward - on the side of the ship from which the wind blows; toward the wind
How do I pay for onboard expenses?
How do I pay for onboard expenses?
For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that we obtain pre-authorization, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. The maximum initial pre-authorization amount for all credit and debit cards is $300. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.
Using your debit or ATM card
- Norwegian does not recommend the use of a debit card as payment for your onboard folio.
- Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
- After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
- To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
- Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
Traveler’s Check / Cash Procedures
A cash deposit may be placed on your onboard account in the following amounts:
7 day cruises - $300 USD per person
Less than 7 days - $150 USD per person
More than 7 days - $450 USD per person
Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess.
**Personal checks will not be accepted, nor can they be cashed on board.
What time is dinner?
What time is dinner?
What time would you like it to be?
That’s the freedom and flexibility you get when you cruise with Norwegian. We offer open-seating dining in a variety of restaurants and cafés with individual menus, so it's your choice.
Is a drink package included in the price?
Is a drink package included in the price?
Your cruise does not include the Free at Sea drink package. You will be able to add your Free at Sea package when you check in for your cruise.
Book by June 1, 2026 and the soda package will be included for guests 1 and 2! Enjoy endless fountain soda throughout your cruise. Includes Coke, Diet Coke, Sprite, Ginger Ale, Tonic Water, Fanta and Soda Water.
ADDITIONAL INFORMATION
How can I find out more information about the Norwegian Aqua?
How can I find out more information about the Norwegian Aqua?
You can learn more about all the Aqua has to offer here!
NCL has an extensive library of frequently asked questions. If you still have questions that we were not able to answer, please visit the NCL FAQ page or reach out at mkc@convoyofhope.org.