FREQUENTLY ASKED QUESTIONS - BEFORE YOU CRUISE

The following is a compliation of the most commonly asked questions prior to a group cruise.  Information is subject to change and therefore to ensure up-to-date accuracy and additional resources for information not addressed below, we strongly recommend all passengers also refer to the RoyalCaribbean’s FAQ portal at https://www.royalcaribbean.com/faq

WHAT ARE THE DATES OF THE PLUTO ALLIANCE X BITBOY CRYPTO GALACTIC CRUISE?

The embarkation for the cruise is 4:00 p.m. ET April 17, 2023. Debarkation is 7:00 a.m. ET April 21, 2023.

 

WHAT IS THE REGISTRATION DATE? 

The deadline to register for the Pluto Alliance x BitBoy Crypto Galactic Cruise is February 9, 2023. 

 

WHAT IS THE COST TO PURCHASE A CABIN? 

Please see the Pluto Alliance x BitBoy Crypto Galactic Cruise cabin fees here

 

WHAT IS THE CANCELLTION POLICY? 

Please see the Pluto Alliance x BitBoy Crypto Galactic Cruise cancellation policy here

 

WHAT ARE THE COVID-19 POLICIES? 

Please visit the Royal Caribbean International Healthy Sail Center to read about the current policies in place. 

 

WHO CAN I CONTACT FOR WITH ANY QUESTIONS? 

You can reach out to mycruise@SeaReg.com.

 

CAN I PURCHASE TRAVEL INSURANCE? 

There is no option to purchase insurance through BitBoy Crypto. We encourage all attendees to look into the best travel insurance policy for them and review the options before making any decisions. Some of the common travel insurance carriers are Allianz Global Insurance, Berkshire Hathaway Travel Protection, Travelex, AIG Travel and Nationwide.

 

ARE CHILDREN INVITED TO ATTEND?

Yes.  Children are welcomed to attend.  Cruise passengers must be 21 years of age to occupy a cabin without an adult.  Pricing per age is outlined in the cruise cabin pricing structure at the time of registration. Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise. 

 

WHAT TIME SHOULD I ARRIVE ON THE DAY OF SAIL?

The boarding time for your ship and sailing date is specified in your Guest Vacation Documents.  Please do not plan on arriving at the pier prior to the specified time as the ship will not be ready to board guests.

 

WHO CAN I BRING AS MY GUEST?

You can bring anyone you would like.

 

WHAT SHIP ARE WE SAILING ON?

The Pluto Alliance x Bitboy Crypto Galactic Cruise will be onboard the Royal Caribbean’s Independence of the Seas!

 

WHAT PORT DOES THE CRUISE SAIL FROM? 

The cruise ship will depart from Port Canaveral located about 45 minutes from Orlando International Airport. Click here for more information about Port Canaveral including driving directions, maps, and airport information.

 

WHAT IS THE CODE OF CONDUCT FOR GUESTS ONBOARD THE SHIP?

We have outlined the expectations of behavior for people enjoying a cruise vacation in our Guest Conduct Policy. It is available on our website. Most simply put, we want all our guests to enjoy their vacation to the fullest, except when their behavior interferes with other guests ability to enjoy their vacation experience as well.

 

HOW MANY SUITCASES CAN I BRING? 

Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Each guest has the option to carry their luggage on board or check-in luggage prior to boarding. Luggage may include suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and similar items. Here are some recommendations for packing only cruise essentials.

We recommend that guests personally carry any boarding documentation such as passports, visas, citizenship documents and family legal documents plus all medications. To minimize the potential for diversion or loss of medications, we advise that all medications remain in their original, labeled prescription containers.  It is also advisable to pack at least three days of extra medication in the event of an unexpected change in the itinerary of the voyage.

Luggage may be locked only with a TSA approved lock.

Any carry-on luggage must be able to fit through the x-ray screening machines. These machines vary in size from port to port, however generally they are similar to those found at airport security check points. Guests wishing to carry their luggage with them during boarding should note that their stateroom may not be immediately available to store their luggage.

 

WHAT CAN'T I BRING ONBOARD? 

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. Click here for examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. For additional information please refer to the following link:  https://www.royalcaribbean.com/faq/questions/prohibited-items-onboard-policy

 

WHAT IS THE DRESS CODE? 

When you’re onboard, the right look will vary by venue. But here are a few types of suggested attire you’ll see, grouped by item.

  • Casual: You’re on vacation – relax! Jeans, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck. Shorts are welcomed for breakfast and lunch.
  • Smart Casual: Think of this as a step up from your typical dinner wear. Dress to impress with collared shirts, dresses, skirts and blouses, or pantsuits. Jackets, sports coats and blazers are snazzy and welcomed. 
  • Formal: Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns. There can be 1-3 formal nights during a sailing and is at the ship’s discretion.

Main Dining Room/Specialty Dining Venues

  • Bare feet are not allowed at any time in any venue and tank tops are not permitted in the Main Dining Room or Specialty Dining venues for dinner.

Casino Dress Code

  • Shirt and shoes are always required. Cover-ups should be worn over bathing attire.

 

IS THERE A DOCTOR ON BOARD? 

We have a minimum of one fully licensed doctor, and a minimum of two licensed nurses onboard every ship.

Every Royal Caribbean ship offers limited professional medical services through licensed (international or domestic) physicians and nurses. All Royal Caribbean Cruises Ltd. ships have shipboard medical facilities that are built, staffed, stocked and equipped to meet or exceed guidelines established by the American College of Emergency Physicians Cruise Ship & Maritime Medicine Section.

Depending on the size of the ship and number of passengers and Crew members, each RCL ship has one to three doctors and three-to-five Nurses, available to passengers and Crew members 24 hours a day, seven days a week.

Our medical facilities are stocked with a variety of equipment, including cardiac monitors, automated external defibrillators, ventilators, x-ray machines and processors, laboratory equipment, a formulary of acute care medications and a variety of minor surgical and orthopedic supplies. Our doctors also have access to online informational sources and 24-hour support from shore side medical professionals for additional assistance. Royal Caribbean Cruises Ltd. also requires all doctors and nurses to maintain Advanced Cardiac Life Support (ACLS) training. In responding to medical emergencies, our goal is to first stabilize emergency patients and, where indicated, evacuate the patient to an appropriately equipped and staffed shore side medical facility as soon as practical.

 

WHAT IF I'M PREGNANT?

Royal Caribbean International cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise.

The Guest and treating physician should consider before any cruise that there is no Obstetrician/Gynecologist available on the ship, and that pregnancies, when unstable and poorly controlled, are potentially life-threatening, especially without back up. A Guest may be at sea for several days without any immediate hospital and/or specialist back up, and that since the proposed itinerary is not within the U.S., and the availability of specialized shore side facilities can be problematic.

All guests are required to fill out a Public Health Questionnaire prior to arrival or at the pier attesting that they are not more than 23 weeks pregnant. 

 

HOW DO I PAY FOR ONBOARD EXPENSES? 

An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. 

The account can be set-up with either a credit card, debit card or as a cash account during check-in or at the pier. You can also add guests from your stateroom or another stateroom as authorized purchasers on your account. For each purchase made onboard the ship you will receive a receipt. A preliminary statement will be delivered to your stateroom on the day prior to the final morning of your cruise vacation for your review. A final statement will be e-mailed to you shortly after departing the ship on the last day of your cruise.

If you set up your account with a card, shortly after departing the ship on the last day of your cruise, Royal Caribbean International® will automatically post the final charge to your card on file. Guests on a cash account will need to settle their statement onboard prior to disembarking.

Important Information:

Throughout the cruise, daily authorizations (holds) will be placed on your card to ensure funds are available for your purchases. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. While the holds aren’t charges, they do reduce your available balance. Most holds are released within 3 to 5 business days, however, depending on your bank this may take up to 30 days. Royal Caribbean International does not control how long the holds remain as the length of time is determined by your financial institution.

 

WHAT ABOUT ALCOHOL CONSUMPTION AND WINE CORKAGE?

Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use.

Alcoholic beverages seized on embarkation day will not be returned. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under the legal drinking age, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them. Please Note: All guests must comply with TSA guidelines for transporting liquids.

On boarding day, guests may bring onboard two (2) 750 ml bottles of personal wine or champagne per stateroom in their carry-on luggage. If more than two bottles of wine or champagne are brought onboard, including any alcoholic beverages purchased in ports-of-call or in our onboard shops, they will be stored by the ship and delivered to your stateroom on your last day onboard.

 

ALCOHOL POLICY

Effective immediately on all sailings, the minimum drinking age for all alcoholic beverages on all Royal Caribbean International is as follows.

  • The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in North America or the Caribbean is twenty-one (21).
  • The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in South America, Europe, Asia, Australia and New Zealand is eighteen (18).
  • The minimum age to consume alcohol at all private destinations remains twenty-one (21) without regard to where the sailing originated.

The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.

  • Guests may bring personal wine and champagne onboard only on boarding day, limited to two (2) 750 ml bottles per stateroom. When consumed in any public area, each bottle shall be subject to a corkage fee of $15.00. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. 
  • Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol.
  • All guests must comply with TSA guidelines for transporting liquids.

Royal Caribbean's Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of 21 will not have alcohol returned to them.

Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy.

Royal Caribbean reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.

 

WHAT IS THE AGE POLICY? 

Please see our Age Policy.

Royal Caribbean International's minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). 

For voyages originating in North America:

No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing.

This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military.

Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

 

INFANT POLICY 

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or CruiseTour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Please be aware that guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

 

PROOF OF AGE

Royal Caribbean International reserves the right to ask for proof of age. Royal Caribbean International's age policy for gambling and consumption of alcoholic beverages is as follows: An individual's age on the date of sailing determines his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Services Manager to modify ship's records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government issued form of identification to establish that the guest's 21st birthday was celebrated during the cruise.

 

GAMBLING POLICY

Guests eighteen (18) years of age and older are welcome to play in our casinos (for all Alaska sailings, guests must be 21 years of age in order to play in our casinos).

 

SMOKING POLICY

Guests are allowed to smoke cigarettes, e-cigarettes, cigars and pipes in designated areas of the ship. There is visible signage guiding guests as to where they can smoke within the indoor and outdoor areas of the ship. Smoking is not permitted near food venues and kid's pool or play areas. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and jogging track. All of our staterooms are non-smoking. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy. A guest must be at least 18 years of age to purchase, possess or use tobacco onboard. 

 

WILL MY PHONE WORK ONBOARD THE SHIP?

Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cellular provide for more information on these rates and special packages available. 

Additionally, another option for staying connected without utilizing your celluar data, is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.

 

WHEN CAN I RESERVE SPECIALTY RESTAURANTS, SPAS OR ACTIVITIES AND SHOWS? 

 

For Specialty Restaurants, you can make your reservations online up to 2 days before your cruise begins.

Reservations for our Spa and Salon can be made before your cruise or once onboard the ship. If you are interested in these services, please make your reservation as soon as possible - appointments and reservations tend to fill up quickly.

 

HOW DOES ROYAL CARIBBEAN ACCOMODATE GUESTS WITH SPECIAL DIETARY REQUIREMENTS OR GLUTEN OR OTHER FOOD ALLERGIES? CAN I KEEP KOSHER WHEN SAILING ON A ROYAL CARIBBEAN CRUISE?

We make every effort to accommodate our guests' dietary requirements whenever possible. We can accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium.

A variety of vegetarian Meals are available on all menus in the Main Dining Room and Windjammer Cafe every day. Guests do not need to make a special request for these meals.

Lactose-free/soy milk, ensure, and kosher meals are available at no extra charge. All you have to do is notify us at least 45 days prior to sailing (90 days for European/South American Itineraries).

Vegan menus are available upon request at the Main Dining Room. 

Kosher for Passover meal requests MUST be received 90 days in advance in order to be accommodated. Contact your travel advisor or Certified Vacation Planner and request that the remark be noted in your reservation details. 

You may also send an e-mail request to special_needs@rccl.com; please include in the e-mail the guests' names, booking number, ship name and sail date. E-mails will receive an automated response. We kindly ask that guests do not call Royal Caribbean International suppliers with specific questions.

Special meal requests that are received less than 45 days of sailing (90 days for European/Asian itineraries) are dependent on the ship's product availability. We will try to accommodate to the best of our ability.

 

WHAT INTERNET OPTIONS ARE AVAILABLE ON BOARD ROYAL CARIBBEAN CRUISE SHIPS?

There are 2 options to stay connected while onboard.

1. VOOM Wireless Internet Access (Wi-Fi) All you need is a wireless device with wifi capability.

2. Wired (iCafes) Internet stations are available onboard, the location of which vary depending on the ship.

VOOM is available onboard all ships fleetwide. Prices for internet access vary and are subject to change. Log on to the to the network ""royal-wifi"" using your device, open your browser and follow instructions to log on.

 

CAN I JOIN A ROYAL CARIBBEAN CRUISE AFTER IT STARTS OR LEAVE BEFORE IT ENDS? 

Royal Caribbean no longer allows cruise passengers to pre-plan early debark or late embarkation for any of our ships.

 

WHAT HAPPENS IF I MISS MY BOARDING DUE TO TRAVEL DELAYS? 

Guests who miss their cruise due to travel delays can contact the Emergency Travel Team (ETT) to discuss their options going forward. In specific situations, when the guest has the proper documentation, it is possible to join the cruise at the next port of call, but all options must be discussed with ETT.

You are responsible for any expense incurred to meet the ship at its next port of call. For this reason, many guests find it is easiest to arrive a day prior to sailing and stay in a hotel the night before to avoid any possible delays