All agenda locations are subject to change. Final Agenda available in February 2025. 

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Sunday, April 13, 2025
Orlando Arrivals  Marriott Orlando Airport Lakeside
Open Lab (any topic - no appointment needed)3:00 PM - 6:00 PMMarriott Orlando Airport Lakeside Ballroom
Small Group HawkSoft Tech Support (Dedicated Lab By Appointment)3:00 PM - 6:00 PMMarriott Orlando Airport Lakeside Ballroom
Visit with Exhibitors, Check In & Badge Pickup3:00 PM - 8:30 PMMarriott Orlando Airport Lakeside Ballroom
Peer Group Think Tank (8 topics - 30 minutes)3:30 PM - 4:00 PMMarriott Orlando Airport Lakeside Ballroom
Peer Group Think Tank (8 topics - 30 minutes) 4:30 PM - 5:00 PMMarriott Orlando Airport Lakeside Ballroom
Welcome Reception with Exhibitors6:30 PM - 8:30 PMMarriott Orlando Airport Lakeside Ballroom
Monday, April 14, 2025
Shuttle to Port (separate ticket purchase)10:00 AMMarriott Orlando Airport Lakeside
Boarding Utopia of the Seas! 11:00 AM - 1:00 PMPort Canaveral - Terminal 1
Welcome/General Session - Making Self-Care Your Super Power2:15 PM - 3:45 PMTheater - Deck 4 / Forward
Depart from Port Canaveral (Orlando, FL)4:00 PMPort Canaveral - Terminal 1
Small Group HawkSoft Tech Support (Dedicated Lab By Appointment)4:15 PM - 5:30 PMConference Center 1 & 2 - Deck 3 / Forward
Trade Show 4:15 PM - 5:30 PMConference Center 1 & 2 - Deck 3 / Forward
Peer Group Think Tank 4:15 PM - 5:30 PMSolarium - Deck 15 / Forward
Open Lab (any topic - no appointment needed)4:15 PM - 5:30 PMConference Center 1 & 2 - Deck 3 / Forward
Developing Company Culture4:30 PM - 5:30 PMConference Center 3A & 3B - Deck 3 / Forward
What Have I Missed That's New in HawkSoft 64:45 PM - 5:45 PMThe Attic - Deck 4 / Midship
Free Time! 5:45 PM - 6:30 PM 
Kick-off & Welcome Reception (ALL GUESTS WELCOME-NO COST!)6:30 PM - 7:30 PMSolarium - Deck 15 / Forward
HUG Group Dining7:30 PMMain Dining Room
Cruiseship Evening Entertainment9:00 PM 
Tuesday, April 15, 2025
Open Lab (any topic - no appointment needed)8:00 AM - 10:15 AMConference Center 1 & 2 - Deck 3 / Forward
Trade Show (Visit with Exhibitors)8:00 AM - 10:15 AMConference Center 1 & 2 - Deck 3 / Forward
Tasks & Activity Tags8:30 AM - 10:00 AMStudio B - Deck 4 / Forward
Nassau, Bahamas 9:00 AM - 5:00 PM 
FREE TIME & Excursions10:15 AM - 3:45 PM 
Ship Departs Nassau4:00 PM - 5:00 PM 
API Integration4:15 PM - 4:50 PMConference Center 3A - Deck 3 / Forward
HawkLink4:15 PM - 4:50 PMConference Center 3B - Deck 3 / Forward
Open Lab (any topic - no appointment needed)4:15 PM - 5:30 PMConference Center 1 & 2 - Deck 3 / Forward
Reigniting Passion & Engagement4:15 PM - 5:30 PMMusic Hall - Deck 8 / Aft
Small Group HawkSoft Tech Support (Dedicated Lab By Appointment)4:15 PM - 5:30 PMConference Center 1 & 2 - Deck 3 / Forward
Trade Show (Visit with Exhibitors) 4:15 PM - 5:30 PMConference Center 1 & 2 - Deck 3 / Forward
API Integration (Repeat)4:55 PM - 5:30 PMConference Center 3B - Deck 3 / Forward
HawkLink (Repeat)4:55 PM - 5:30 PMConference Center 3A - Deck 3 / Forward
HUG Group Dining 7:30 PMMain Dining Room
Cruiseship Evening Entertainment9:00 PM 
Wednesday, April 16, 2025
Remarketing and Rewrites8:00 AM - 8:45 AMConference Center 3A - Deck 3 / Forward
Tips & Tricks8:00 AM - 8:45 AMConference Center 3B - Deck 3 / Forward
HawkSoft 6 Quick Reports (Learn Then Share)8:00 AM - 9:30 AMTheater - Deck 4 / Forward
Trade Show (Visit with Exhibitors)8:00 AM - 3:30 PMConference Center 1 & 2 - Deck 3 / Forward
Open Lab (any topic - no appointment needed)8:00 AM - 5:00 PMConference Center 1 & 2 - Deck 3 / Forward
Remarketing and Rewrites (Repeat)8:45 AM - 9:30 AMConference Center 3B - Deck 3 / Forward
Tips & Tricks (Repeat)8:45 AM - 9:30 AMConference Center 3A - Deck 3 / Forward
Break 9:30 AM - 10:00 AM 
Analyzing Activity Reports10:00 AM - 10:30 AMDining Room - Deck 5 - Table 1 / Aft
Certificates10:00 AM - 10:30 AMConference Center 3B - Deck 3 / Forward
Commissions10:00 AM - 10:30 AMConference Center 3A - Deck 3 / Forward
HawkLink/Download Lab10:00 AM - 10:30 AMConference Center 1 - Deck 3 / Forward
Social Media10:00 AM - 10:30 AMDining Room - Deck 5 - Table 2 / Aft
How to Diffuse An Angry Client10:30 AM - 11:00 AMDining Room - Deck 5 - Table 1 / Aft
Agency Intelligence10:30 AM - 11:00 AMConference Center 3A - Deck 3 / Forward
HawkSoft Training Resources10:30 AM - 11:00 AMDining Room - Deck 5 - Table 2 / Aft
Correspondence Templates10:30 AM - 11:00 AMConference Center 3B - Deck 3 / Forward
Commissions/Certificates/Hawklink Lab10:30 AM - 11:00 AMConference Center 1 - Deck 3 / Forward
Agency Intelligence/Correspondence Templates/HawkLink Lab11:00 AM - 11:30 AMConference Center 1 - Deck 3 / Forward
Building Your Brand11:00 AM - 11:30 AMDining Room - Deck 5 - Table 1 / Aft
Data Auditing in HawkSoft11:00 AM - 11:30 AMConference Center 3A - Deck 3 / Forward
ACORD Form Defaults11:00 AM - 11:30 AMConference Center 3B - Deck 3 / Forward
Agency Acquisitions11:30 AM - 12:00 PMDining Room - Deck 5 - Table 1 / Aft
Trust Accounting11:30 AM - 12:00 PMConference Center 3B - Deck 3 / Forward
Security and HawkSoft 611:30 AM - 12:00 PMConference Center 3A - Deck 3 / Forward
Training Your Employees11:30 AM - 12:00 PMDining Room - Deck 5 - Table 2 / Aft
Data Auditing/ACORD Form Defaults/HawkLink Lab11:30 AM - 12:00 PMConference Center 1 - Deck 3 / Forward
Security and HawkSoft 6/Trust Accounting Lab12:00 PM - 12:30 PMConference Center 1 - Deck 3 / Forward
Tasks One and Done12:00 PM - 12:30 PMConference Center 3A - Deck 3 / Forward
Lunch/Free Time12:00 PM - 2:30 PM 
Peer Group Think Tank - Trust Accounting2:30 PM - 3:00 PMConference Center 1 & 2 - Deck 3 / Forward
Peer Group Think Tank - Power Users2:30 PM - 3:30 PMConference Center 3B - Deck 3 / Forward
Peer Group Think Tank - Reporting2:30 PM - 3:30 PMConference Center 3A - Deck 3 / Forward
Policy Lifecycle2:30 PM - 3:30 PMStudio B - Deck 4 / Forward
Peer Group Think Tank - Commissions3:00 PM - 3:30 PMConference Center 1 & 2 - Deck 3 / Forward
Break3:30 PM - 3:45 PM 
Team Topic: Finding the Joy3:45 PM - 4:00 PMStudio B - Deck 4 / Forward
Owners Topic: Navigating Conflict3:45 PM - 4:15 PMMusic Hall - Deck 8 / Aft
Team Topic: Time Management4:00 PM - 4:15 PMStudio B - Deck 4 / Forward
Team Topic: Phone and email etiquette4:15 PM - 4:30 PMStudio B - Deck 4 / Forward
Owners Topic: Engaging Your Team4:15 PM - 4:30 PMMusic Hall - Deck 8 / Aft
Owners Topic: Leadership Steps4:30 PM - 4:45 PMMusic Hall - Deck 8 / Aft
Team Topic: Navigating Conflict4:30 PM - 4:45 PMStudio B - Deck 4 / Forward
Owners Topic: Servant Leadership4:45 PM - 5:00 PMMusic Hall - Deck 8 / Aft
HUG Group Dining 7:30 PMMain Dining Room
Cruiseship Evening Entertainment9:00 PM 
Thursday, April 17, 2025
Perfect Day CocoCay, Bahamas7:00 AM - 5:00 PM 
Open Lab (any topic - no appointment needed)8:00 AM - 10:00 AMConference Center 3A & 3B - Deck 3 / Forward
Your Voice, Our Innovation: How HawkSoft is Growing with You 8:30 AM - 10:00 AMTheater - Deck 4 / Forward
FREE TIME & CocoCay Beach Resort10:15 AM - 3:45 PM 
Ship Departs CocoCay4:00 PM 
HUG Group Dining 7:30 PMMain Dining Room
Cruise Entertainment9:00 PM 
Informal Farewell Gathering10:30 PMSolarium - Deck 15 / Forward
Friday, April 18, 2025
Ship Arrives into Port6:30 AMPort Canaveral - Terminal 1
Disembark Ship7:45 AMPort Canaveral - Terminal 1
Shuttle to Orlando Airport (purchase ticket)8:00 AMPort Canaveral - Terminal 1

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